configure your Internet Explorer settings as follows: * If you have Internet Explorer 8
* Delete cookies
1. Click Tools > Internet Options > General tab
2. Browsing History > Delete button
3. Tick all boxes except the first one (Preserve favourites website data) > Delete button
* Last resort - try to reset the browser
1. Click Tools > Internet Options > Advanced tab > Reset button
* If you have IE7 or IE6
* Delete cookies
1. Click Tools > Internet Options > Delete cookies > Confirm delete all offline content > OK
2. Click Tools > Internet Options > Delete files > OK